What are the average arrival times?

US orders: 3-7 business days 

Do you ship internationally?

No

I placed an order, when will I get my tracking number?

Once your product is fulfilled and a shipping label is created you will receive an email with tracking info. Just keep in mind that it can take up to 1-4 business days for that item to actually be put in the mail for you to start checking on where it’s located as it makes it’s way to you. 

Will multiple products in one order arrive separately?

Yes. If your order includes different products they will arrive separately.

When will I receive the digital item I purchased?

After you purchase is shipped you can use the tracking number to check how many days your order will take to be delivered.

Refunds / Returns / Exchanges

Can I return or exchange a product and get a refund?

There are no refunds or returns for items unless they damaged or get lost in the mail.You have 30 days to return your damaged products and get a refund or a new product.

There are also no refunds or returns for digital goods. 

What if my order never arrived?

If your order didn’t end up arriving, be sure to let our customer support know! First, check your shipping confirmation and check that you entered the correct address. If the address was incorrect, we’d be happy to send you a replacement to the correct address.

If the shipping address was correct, get in touch with Customer Service at info@wowmex.com with your order information. That way we can wither issue you a full refund, or try to replace your order by sending it to a new address to prevent it from getting lost again. 

What if my order arrives damaged?

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us for a replacement at no charge! We have a 30 day replacement policy, but if you don’t get ahold of us by then we can no longer offer a replacement for free. 

To make this process go faster please provide photos of the unsatisfactory product, your order information, and email Customer Support at info@wowmex.com so we can make it right.